Yalla hike

Yalla Hike is a Saudi-registered establishment with the Ministry of Commerce under Commercial Registration No. (1010651820) and is licensed by the Ministry of Tourism under License No. (73102109).

Please read these terms and conditions carefully before using the platform or benefiting from any of our services.

These terms constitute a legal agreement between you and Yalla Hike Establishment and govern the relationship between both parties in relation to all services provided—whether through public group trips, private tours, or custom-designed events.

Your use of the platform, making a reservation, or coordinating with us to organize a private event constitutes an acknowledgment that you have read, understood, and fully agreed to abide by these terms and conditions.

If you do not agree with any part of these terms, you are kindly requested not to use the platform or engage with us to organize any event.

• Use of the Platform

• Prior to using any of the services available on the platform, the customer is required to review and comply with all terms and conditions published on the institution’s official website. These terms, policies, and the registration form are considered an integral and complementary part of these terms and conditions.

• The customer must immediately notify the institution of any unauthorized use of the platform by the authorized party or others, including, but not limited to, any suspicion or concern regarding account breach or use without prior consent or authorization.

• The customer is required to promptly inform the institution of any changes to the information previously provided during registration. The institution shall not be held liable for any damages resulting from delays in reporting such changes or for any unlawful activities due to failure to notify.

• The customer acknowledges the institution’s right, when necessary, to delete, suspend, deactivate, modify, reject, or refrain from registering or activating any request on the platform, without bearing any liability, provided this does not affect any existing paid requests.

• The customer understands that submitting a service request via the platform does not constitute acceptance, commitment, or obligation by the institution to provide the service.

• The customer acknowledges that any links, references, or advertisements for external websites or platforms do not imply any endorsement or approval by the institution of their content. The institution is not responsible for any views, opinions, statements, or information presented on those external sites.

• Definitions:

For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned below:

• Platform: The official website and mobile applications owned and operated by Yalla Hike for the purpose of organizing tourism trips.

• Client: Any individual or entity that books, coordinates, or participates in any of the trips or events offered by Yalla Hike.

• Public Trips: Group trips available for booking through the Yalla Hike platform, scheduled on specific dates.

• Private Trips / Private Events: Trips or activities coordinated directly between Yalla Hike and the client based on a special request.

• The Institution: Refers to Yalla Hike for Organizing Tourism Trips, the owner and operator of the platform.

• Leave No Trace:

Yalla Hike is an official representative of the international Leave No Trace Center, which promotes the principles of enjoying nature responsibly without causing harm to the environment.

All participants in our trips are required to adhere to and implement these environmental conservation principles throughout the experience

• Booking and Payment:

• Booking for public trips is available exclusively through the official Yalla Hike online platform.
• A 100% upfront payment is required at the time of booking using one of the following payment methods: VISA, Mada, STC Pay, Apple Pay, or Google Pay.
• Once payment is completed, the booking is considered confirmed upon:
• Receiving an automated text message sent after successful payment through the platform, or
• Receiving written confirmation from the Yalla Hike team (via email or WhatsApp), or verbal confirmation.
• Yalla Hike offers a cash payment option at the meeting point for select public trips only. This must be coordinated with us in advance and confirmed by the client. Walk-in attendance and payment without prior coordination will not be accepted.
• For trips held within the King Khalid Royal Reserve, advance payment through the electronic methods mentioned above is mandatory. Cash payments on-site will not be accepted.

• Cancellation, Modification & Refund – (Public Trips)

1. Booking Modification:

Clients may request reschedule their booking. This request is subject to availability and is reviewed on a case-by-case basis. Yalla Hike reserves the right to approve or reject the request based on trip conditions and the nature of the modification. In some cases, additional charges may apply.

2. Cancellation by the Client:

If the client wishes to cancel a confirmed booking, the following refund policy applies:

• If cancellation is made more than 14 days before the trip date: 100% of the amount paid will be refunded.
• If cancellation is made between 7 to 13 days before the trip date: 50% of the amount paid will be refunded.
• If cancellation is made less than 72 hours before the trip or in case of no-show: No refund will be issued.

Note: A 15% administrative fee will be deducted from any refunded amount.

3. Cancellation by Yalla Hike:

A trip may be canceled or rescheduled by Yalla Hike for operational, organizational, or health-related reasons involving the trip organizers, or for any reason deemed by the company to affect the safety or quality of the experience. Yalla Hike also reserves the right to cancel the trip if the minimum number of participants (approximately 4 people) is not met.

In the event of cancellation by Yalla Hike, clients will be notified in advance via WhatsApp message or phone call, and will be offered one of the following options:

• A full refund, including VAT (excluding any non-refundable costs incurred by the company).
• Credit for the paid amount, valid for up to 6 months from the cancellation date.
• An alternative arrangement; if the new trip cost is lower than the original booking, the price difference will be refunded to the client.

Yalla Hike shall not be held responsible for any additional costs or obligations incurred by the client because of the cancellation.

4. Force Majeure:

In cases beyond our control—such as wars, natural disasters, severe weather conditions, pandemics, or any other emergency circumstances that impact the execution of the trip—the activity will be canceled, and the full amount paid will be refunded without any deductions.

Cancellation, Modification, and Refund – (Private Trips/Events)

This section applies to all individuals or entities coordinating private trips or events with Yalla Hike, including any activities organized outside the scope of publicly advertised group trips.

Trip Request and Service Selection:

• Yalla Hike provides a proposal that includes a list of available services and add-ons (e.g., setups, hospitality, special activities, transportation, etc.). Clients may select the options that suit their needs.
• Pricing for private trips varies depending on the number of participants, day type (weekdays or weekends), requested services, and event details.

Final Participant Count Confirmation:

• All arrangements and logistics are based on the final number of participants confirmed by the organizing party or responsible person.
• As all expenses and preparations are made accordingly, no refunds will be issued if fewer participants attend than originally agreed upon.

Early Coordination and Full Payment:

• All trip details must be finalized and full payment completed within a sufficient time prior to the event date, with a maximum deadline of 4 days before the scheduled trip. This is to allow proper coordination of logistics and special arrangements.
• Yalla Hike reserves the right to cancel the reservation if this condition is not met.

Private Bookings for King Khalid Royal Reserve:

• Private trips in the reserve require the issuance of official entry permits.
• The organizing party must provide a full list of participant information (full name, ID/Iqama number, nationality) at least 3 days before the event to complete permit procedures.
• Additionally, any tools or equipment participants wish to bring into the reserve must be communicated in advance and will be evaluated according to the reserve’s regulations.

Client Cancellation Policy After Trip Confirmation:

If a private trip has been confirmed by Yalla Hike and the full payment has been made, and the client then decides to cancel:

• If the cancellation is made 2 weeks or more before the scheduled trip date, the full amount will be refunded minus 15% VAT and any expenses incurred for external coordination with service providers as per the client’s requests.
• If the cancellation is made less than 4 days before the trip, no refund will be issued, as preparations and logistics would have already commenced.
• Cancellations made between 14 and 4 days before the trip will be evaluated on a case-by-case basis, depending on actual costs already incurred.

• Event Cancellation by Yalla Hike:

• If Yalla Hike decides to cancel the private trip due to operational, organizational, or health-related reasons concerning the organizers, the organizing party will be informed in advance via WhatsApp message or phone call. The client will then be compensated with either:
• • A full refund of the amount paid, or
• • A credit balance valid for up to 6 months, as agreed upon with the client.
• If the cancellation is due to force majeure circumstances beyond our control—such as severe weather conditions, sudden official decisions, natural disasters, pandemics, fires, or unexpected incidents affecting participant safety or event organization—the full amount paid will be refunded without any deductions.

·       • Credits:

• Credit Validity:

Any credit issued due to a cancellation by a participant (individual or entity) can be used toward any trips offered by Yalla Hike, whether public or private. The credit must be utilized within 6 months from the date of issuance; after that, it will be considered expired and non-redeemable.

·       • Credit Usage:

The credit is valid only for booking future trips organized by Yalla Hike and cannot be used for any other services outside the scope of these trips. It is non-transferable and must be used exclusively by the person or entity to whom it was issued.

·       • Credit Refunds:

Credits cannot be refunded in cash except in emergency or exceptional cases. In such situations, the participant must contact the organization in advance and provide clear justifications. The request will be considered at the discretion of the organization and according to its internal policies.

·       • Credit Limitations:

Credit can only be used within the available options and values provided by the organization. Having a credit balance does not guarantee a confirmed booking unless availability is confirmed and coordination is completed.

·       • Promotions & Discounts:

Credit cannot be used in combination with promotional offers or discounts unless prior approval is obtained from the organization after reviewing the case individually. The organization reserves the right to accept or reject such requests according to its internal policies.

• Age Group Participation Policy:

• Participation in both public and private trips is open to all age groups.

• Children under the age of 11 must be accompanied by a responsible adult who will supervise them throughout the entire trip. Yalla Hike is not liable for any harm or injury that may occur due to negligence or lack of supervision by the accompanying adult.

• Elderly participants aged 75 and above are welcome to join, provided they are in suitable health to take part in the activities. The participant or their accompanying person is fully responsible for their care and monitoring during the trip.

• Yalla Hike reserves the right to decline participation of any individual it deems unfit for the activity.

• Code of Conduct and Safety Guidelines During Trips and Activities:

• Final Decision on Safety:

During all activities and trips organized by Yalla Hike, the decision of the activity leader, guide, or official representative of the organization is final and binding in all matters related to the safety of participants and the conduct of the activity.

• Compliance with Laws and Regulations:

All participants are required to comply with the laws and regulations in the regions visited, and to respect the local customs, traditions, cultural values, and principles, in accordance with applicable national laws.

• Harmony and Respect for Others:

To ensure a harmonious and enjoyable experience for everyone, participants are asked to refrain from discussing sensitive or divisive topics such as religion, sects, gender, politics, football clubs, or any other topics that may disrupt group harmony.

• General Behavior and Appearance:

Participants are expected to wear modest and appropriate clothing that aligns with public decency when in public areas. It is strictly prohibited to wear or display clothing, symbols, or phrases that are immoral, political, or offensive to public taste.

• Consequences:

Failure to adhere to the guidelines, causing disturbance to others, or negatively affecting the safety or harmony of the group, may result in the immediate removal of the offending individual from the activity by the leader or guide, without any right to a refund.

• Personal Responsibility:

Participants are fully responsible for their own safety and behavior during the activity. Yalla Hike disclaims any liability for damages or injuries caused by negligence or failure to follow the guidelines.

• Photography and Privacy:

Participants are allowed to take photos of themselves and the surrounding landscapes. However, it is strictly prohibited to photograph or film other participants or organizers without their prior and explicit consent, in order to respect their privacy and personal rights.

• Physical and Health Fitness:

1. Fitness Declaration:
2. The client acknowledges that they possess the physical and health fitness required to participate in any program or trip organized by Yalla Hike, in accordance with the nature of the activities provided.
3. Please note that most trips involve long-distance walking and may include uphill climbs, traversing varied natural terrains, or being exposed to changing weather conditions such as high heat, wind, or cold.
4. Disclosure of Health Conditions:
5. The client must fully and honestly disclose any health, medical, or psychological conditions—or any other circumstances—that may affect their safety or the course of the trip.
6. Right to Exclude:
7. The organization reserves the right to exclude a client from participating in the trip or program if it deems that their physical or health condition is unsuitable, or may pose a risk to themselves or the group. This exclusion will be without any refund, and the client will bear any additional costs or fees resulting from this decision.
8. Equipment and Clothing:
9. The client is responsible for providing and wearing all required gear and clothing necessary for the trip, including appropriate footwear, protective clothing, and any specific items required by the nature of the activity.
10. The organization is not responsible for providing these items and disclaims all legal responsibility for any injuries or damages resulting from failure to comply.
11. Health Review:
12. Clients are advised to contact the organization prior to booking if they have any doubts regarding their ability to participate. If the organization has any health-related concerns about a client, it will communicate with them in advance to review their condition and make an appropriate decision to ensure the safety of all participants.

• Personal Belongings

The organization assumes no responsibility whatsoever for the loss, misplacement, or forgetting of any personal belongings or luggage during the trips. Clients are strongly advised to take full care of their personal items and not to leave them unattended at any time.

The organization also recommends avoiding the carrying of valuable items or large sums of money during trips, in order to prevent any potential loss or inconvenience.

It is preferable to use secure, tightly closed bags and to bring only essential items to ensure the comfort and safety of all participants during the trip.

• Photography and Media Use

Please note that some activities and trips organized by Yalla Hike may be documented through photography or video recording. These materials may later be used on our official platforms or for marketing and media purposes.

By registering for the trip, you give implied consent to possibly appear in such content and for the organization to use it without prior permission or financial compensation.

If you prefer not to appear in any media, please inform the team clearly at the beginning of the activity, and we will ensure your preference is respected during documentation.

• Terms and Policies for Trips to King Khalid Royal Reserve:

1. Permits and Entry:

• Access to King Khalid Royal Reserve requires a special permit issued exclusively by Yalla Hike. No other permits are accepted for entry. This process ensures better organization and effective confirmation of bookings. Clients are advised to comply with the specified payment policies and entry conditions to ensure a smooth and enjoyable experience.

• Clients must provide accurate personal information during registration and bear full responsibility for any errors.

• If participants have accompanying guests, their details must be provided in the "Notes" section during registration or shared via WhatsApp as soon as possible to include them in the permit.

• Entry is only allowed during the specific time slots assigned for each trip as arranged by the organization.

2. Compliance with Environmental and Regulatory Guidelines:

• Full adherence to all environmental regulations within the reserve is mandatory. Any harm to plants, animals, or the environment is strictly prohibited.

• Littering is forbidden. Participants must use the designated waste bins.

• Sitting or stopping in unauthorized areas within the reserve is not allowed.

• Camping or setting up tents, whether inside or outside the trip's designated area, is strictly prohibited.

• Dedicated parking areas are available. Clients are fully responsible for parking in the correct areas. The organization is not liable for any violations or fines resulting from incorrect parking.

3. Summer Season Operation:

During the summer season, all clients are required to fill out and sign a liability waiver before participating in any trip. The form will be sent via WhatsApp after registration.

For full transparency, please note that this waiver includes an acknowledgment of your acceptance of potential risks during the trip, such as exposure to reptiles, scorpions, snakes, animal bites, physical injuries like falls or fractures, heat exhaustion, and other personal safety risks. Participants are expected to follow all safety instructions throughout the trip and must seek immediate medical attention if needed. By signing, you confirm that you have no medical history preventing your participation or increasing the risk of injury or, God forbid, death.

If a client refuses to complete or sign the waiver, they will be disqualified from the trip, and no refunds will be issued.

• Access Restriction

The organization reserves the right to restrict the client’s access to some or all services on the platform at its sole discretion. The client agrees to refrain from using the platform in any manner that causes or may cause damage to, impair the availability of, or interfere with the accessibility or proper functioning of the platform in any unlawful, illegal, fraudulent, or harmful way, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

Additionally, the client must refrain from copying, storing, hosting, transmitting, sending, using, publishing, or distributing any materials that contain or are linked to any spyware software.

• Liability Limitations

• The organization will exert the necessary effort and due care to manage technical risks that may affect the operations and performance of the platform, and it bears responsibility for errors resulting from negligence, misconduct, or willful wrongdoing by its employees. However, the organization disclaims liability for any interruptions or unavailability of the platform/services caused by circumstances beyond its control, such as network failure or force majeure events, including but not limited to natural disasters, wars, or regulatory restrictions. In all cases, the company’s liability will not exceed ten percent (10%) of the proven damage value as determined by a final and binding judicial ruling.

• Services are provided “as is” and “as available” on the platform. The company disclaims any warranties of any kind, whether express or implied, and is not responsible for any direct or indirect losses or damages to the extent permitted by applicable laws and regulations in the event of any malfunction or inability to access the services/platform as intended.

• The client acknowledges that the organization disclaims full or partial responsibility for any delays, cancellations, changes, or shortcomings in the provision of any programs, trips, or related services by the organization or third parties due to force majeure, emergencies, or unfavorable weather conditions, as determined by the relevant authorities.

• The client acknowledges that the organization disclaims full or partial responsibility for any risks associated with the trips the client participates in, whether inside or outside the Kingdom of Saudi Arabia, including political, social, or economic risks.

• The client acknowledges that the organization disclaims full or partial responsibility for any delay, cancellation, change, or deficiency related to the client’s bookings with third parties, including but not limited to airlines. The client has no right to claim a refund from the organization if they are unable to attend the trip.

• Privacy and Data Protection

• Yalla Hike is committed to collecting your personal information solely for the purpose of providing the requested services in full. This information may be shared with relevant entities such as service providers or the management of King Khalid Royal Reserve for the purpose of obtaining necessary entry permits. The information will not be used for any purposes beyond the scope of the service.

• Your data may be used to notify you about services or products that may be of interest to you.

• Yalla Hike affirms its full commitment to maintaining the confidentiality of your information to the greatest extent possible and will not disclose any personal data (such as name, address, or phone number) to any external party without your prior consent, except as required by law. The organization also confirms that it will not sell, lease, or trade this information with any third party under any circumstances.

• General Provisions and Governing Law

• All terms and conditions stated on this page are subject to the laws and regulations in force in the Kingdom of Saudi Arabia, as it is the country where the service is booked and provided.

• In the event of any dispute regarding the services or trips provided, both parties shall first seek to resolve the matter amicably through direct communication. If an amicable resolution cannot be reached, either party has the right to refer the dispute to the competent judicial authorities within the Kingdom, which shall be the sole legal reference for dispute resolution.

We affirm that the purpose of all the above-mentioned terms and policies is to ensure your safety, comfort, and to organize a unique and secure field experience for you and all participants.

By booking any of our services or participating in any of our activities, you acknowledge that you have read, understood, and fully agreed to these terms.

Thank you for choosing Yalla Hike. We look forward to making your journey with us an unforgettable experience.